FAQs

Exchange & Refund are only applicable for unopened & sealed products only, any claims are to be made within 7 days from the date of purchase.

Custom Built Services are final and gives Mecha Malaysia SDN. BHD. the consent to customize the keyboard. These services are strictly not exchangeable or refundable.

Used consumables items such as tools, lubricants, palm rests & PCBs are strictly not exchangeable or refundable.

Switches are only entitled to 1 month of warranty due to their perishable nature.

For exchanges involving an item of higher value than the item purchased, a top-up is required. A restocking fee of 15% is imposed on exchanges.

For refunds, only Mecha Malaysia SDN. BHD. store credit will be offered and are strictly not exchangeable for cash.

Sales of discounted and promotional items are considered final and non-refundable. 

Products purchased using the Shopback PayLater and Grab PayLater installments method are not eligible for a refund or return.

All shipping, taxes, or duties are strictly not refundable. All duties are to be paid by the respective buyer upon the receipt of the package.

A 1-on-1 exchange is applicable for defective products and a full refund will be applicable if Mecha Malaysia Sdn Bhd is not able to replace the defective item.

All items returned or exchanged must be given back with the full original packaging, including labels, documents, cables, tools, etc.

Mecha Malaysia reserves the right to change these terms and conditions at any time without prior notice.

For any inquiries on exchange or refund, please email us at contact@mecha.com.my or WhatsApp +6019 342 8234.

Monday 12-9pm

Tuesday 12-9pm

Wednesday Closed

Thursday 12-9pm

Friday 12-9pm

Saturday 12-9pm

Sunday 12-9pm

Mecha Malaysia does not accept trade-ins.

For repairs, builds and other comissions. Click here for more information!

Yes we do have modding services! For more information, you can access this link.

Shipping Policy for Mecha Malaysia

- Processing / Fulfilment Time

In Stock orders will be fulfilled and shipped out within 2-3 working days. In some cases of staffing accidents, lead times may be extended up to 5 days.

- Damages

Mecha Malaysia Sdn Bhd is not responsible for items that are damaged during transit. All orders are packed and checked efficiently before courier collection. Kindly contact the courier for any damaged orders.

For PickUp orders, collection can be made with proof of purchase presented in store. Grab/Lalamove/e-hailing collection is permitted, however, the fee will be borne by the customer and Mecha Malaysia Sdn Bhd will not be responsible for any damage or lost items in transit.

International Orders - Easyparcel (3rd-party fulfilment app) or DHL Express

Processing/Fulfilment time

For In Stock orders, we will fulfill and ship out your product within 2-5 working days. We will not ship during public holidays. 

Shipping Rates and Duties

Shipping Rates and Delivery Times for different countries will be available at checkout.
Customs Taxes and Duties will be borne by the buyer. Do consult us if you have any questions.

Damages

Mecha Malaysia SDN BHD is not responsible for items damaged in transit. We will do our best to QC our products, and ensure they are packed well with sufficient protection. Should your product arrive damaged, do contact your courier and us for claims. Always keep the original packaging for filing claims.