FAQs

Same-day delivery is only eligible for customers residing in Klang Valley.

Customers may contact us before placing an in-store pickup order and arranging GrabExpress, Lalamove or other delivery methods of their own. Cut-off time is 7 PM.

Shipping Policy for Mecha Malaysia

- Processing / Fulfilment Time

In stock orders will be fulfilled and shipped out within 2-3 working days. Lead time may be extended up to 5 days due to the volume of orders.

- Damages

Mecha Malaysia Sdn Bhd is not responsible for items that are damaged during transit. All orders are packed and checked efficiently before courier collection. Kindly contact the courier for any damaged orders.

For Pick-Up orders, collection can be made with proof of purchase presented in-store. Grab/Lalamove/e-hailing collection is permitted; however, the fee will be borne by the customer, and Mecha Malaysia Sdn Bhd will not be responsible for any damage or lost items in transit.

International Orders - Easyparcel (3rd-party fulfilment app) or DHL Express

Processing/Fulfilment time

For in-stock orders, we will fulfill and ship out your product within 2-5 working days. We do not ship during public holidays.

Shipping Rates and Duties

Shipping rates and delivery times for different countries will be available at checkout. Customs taxes and duties will be borne by the buyer. Please consult us if you have any questions.

Exchanges and refunds are only applicable for unopened and sealed products. Any claims must be made within 7 days from the date of purchase.

Custom-built services are final and give Mecha Malaysia Sdn Bhd the consent to customize the keyboard. These services are strictly non-exchangeable and non-refundable.

Used consumable items such as tools, lubricants, palm rests, and PCBs are strictly non-exchangeable and non-refundable.

Switches are only entitled to a 1-month warranty due to their perishable nature.

For exchanges involving an item of higher value than the item purchased, a top-up is required. A restocking fee of 15% is imposed on exchanges.

For refunds, only Mecha Malaysia Sdn Bhd store credit will be offered and is strictly non-exchangeable for cash.

Sales of discounted and promotional items are considered final and non-refundable. 

Products purchased using the Shopback PayLater and Grab PayLater installment methods are not eligible for a refund or return.

All shipping, taxes, or duties are strictly non-refundable. All duties are to be paid by the respective buyer upon receipt of the package.

A one-on-one exchange is applicable for defective products, and a full refund will be provided if Mecha Malaysia Sdn Bhd is not able to replace the defective item.

All items returned or exchanged must be given back with the full original packaging, including labels, documents, cables, tools, etc.

For any inquiries on exchange or refund, please email us at contact@mecha.com.my or WhatsApp +6019 342 8234.

Our brick-and-mortar store is open 7 days a week.

Operating hours: 12-8 PM
For public holiday hours, please refer to our Instagram.

GrabExpress/Lalamove cutoff time: 7 PM

Mecha Malaysia does not accept trade-ins.

For repairs, builds and other comissions. Click here for more information!

Yes we do have modding services! For more information, you can access this link.