FAQs

Monday 12-9pm

Tuesday 12-9pm

Wednesday Closed

Thursday 12-9pm

Friday 12-9pm

Saturday 12-9pm

Sunday 12-9pm

Mecha Malaysia does not accept trade-ins.

For repairs, builds and other comissions. Click here for more information!

Yes we do have modding services! For more information, you can access this link.

Exchange & Refund are only valid within 7 days from the date of purchase and is only applicable for unopened products. 

Custom Built Services are final and gives Mecha Malaysia Sdn Bhd the consent to customize the keyboard. These services are strictly not exchangeable or refundable.

Used consumables items such as tools, lubricants, palm rests & PCBs are strictly not exchangeable or refundable.

For exchanges involving an item of higher value than the item purchased, a top-up is required. 

For refunds, only Mecha Malaysia Sdn Bhd store credit will be offered and are strictly not exchangeable for cash.

Sales of discounted and promotional items are considered final and non-refundable. 

Products purchased using the Shopback PayLater method are not eligible for a refund or return.

All shipping, taxes, or duties are strictly not refundable. All duties are to be paid by the respective buyer upon the receipt of the package.

A 1-on-1 exchange is applicable for defective products and a full refund will be applicable if Mecha Malaysia Sdn Bhd is not able to replace the defective item.

All items returned or exchanged must be given back with the full original packaging, including labels, documents, cables, tools, etc.

For any inquiries on exchange or refund, please email us at contact@mecha.com.my or WhatsApp +6019 342 8234.

Shipping Policy for Mecha MalaysiaCourier

- Processing / Fulfilment Time

In Stock orders on weekdays will be fulfilled and shipped out within 24 hours.

- Damages

Mecha Malaysia Sdn Bhd is not responsible for items that are damaged during transit. All orders are packed and checked efficiently before courier collection. Kindly contact the courier for any damaged orders.

For PickUp orders, collection can be made with proof of purchase presented in store. Grab collection is permitted, however, the fee will be borne by the customer and Mecha Malaysia Sdn Bhd will not be responsible for any damage or lost items in transit.

International Orders - Easyparcel (3rd-party fulfilment app) or DHL Express

Processing/Fulfilment time

For In Stock orders, we will fulfill and ship out your product the next day. We will not ship during public holidays. 

Shipping Rates and Duties

Shipping Rates and Delivery Times for different countries will be available at checkout.
Customs Taxes and Duties will be borne by the buyer. Do consult us if you have any questions.

Damages

Mecha Malaysia SDN BHD is not responsible for items damaged in transit. We will do our best to QC our products, and ensure they are packed well with sufficient protection. Should your product arrive damaged, do contact your courier and us for claims. Always keep the original packaging for filing claims.